Legal
This policy applies to the Pet Care Script software business — source code, implementation and optional managed services — not to fictional grooming or boarding bookings shown inside the product demo.
The repository does not currently define a final universal refund window for source-code delivery or implementation services. The final sales channel should publish explicit refund/cancellation terms and have them reviewed for the jurisdictions in which the product is sold.
The DIY package is a digital software product. The definitive refund eligibility, if any, is the policy shown on the sales listing, marketplace, checkout or written order that controls your purchase. Buyers should review that policy before repository/download access is delivered. This page does not invent a separate automatic refund window where the repository does not currently define one.
Business Starter, Growth and Pro include implementation work. Any cancellation or refund should account for whether setup work has started, what deliverables have already been completed, third-party costs already incurred and the payment/milestone terms in the accepted quotation or order. The transaction-specific agreement controls where it states a specific cancellation rule.
Custom features, complex migrations, integrations and advanced reports are scoped work. Deposits, milestones, acceptance criteria, change requests and cancellation treatment should be stated in the relevant quotation or statement of work. Work already completed or non-recoverable third-party costs may not be refundable where the applicable agreement says so.
Optional recurring services should state their billing cycle, renewal date, cancellation timing and any prepaid-period treatment in the applicable order or invoice. Cancelling an optional managed service does not automatically terminate a separately purchased perpetual or one-time software licence unless the controlling agreement states otherwise.
Contact pws1753@gmail.com with the purchase identifier, sales channel, package or service purchased, payment date and the reason for your request. We will review it against the policy and transaction terms that apply to that purchase.
Payment-provider processing time, marketplace rules and banking timelines may affect when an approved refund reaches the original payment method.
